Customer Support
A support queue with a clock on it
Unassigned, waiting on us, overdue: the views a support desk needs, an SLA that respects business hours, and a bot for the questions you answer twenty times a day.
- Saved views sort the queue; the overdue view is the one a manager opens first.
- The bot deflects order status and policy questions with a human button always visible.
- Transfer keeps the history and the internal notes.
The zip on the bag I bought broke in a week
That shouldn't happen — sorry, Rohan. Send a photo here and we'll arrange a replacement or refund, your choice.
Tagged "quality", assigned to Deepa, task "arrange replacement" due tomorrow.
The modules that do this
3 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations
How it works
What actually happens, step by step
- 01
The bot answers what it can
From your knowledge base; anything else, or "human", goes to the queue.
- 02
The queue assigns
Round-robin across available agents, or returning customers to whoever had them last.
- 03
The agent answers with context
Tags, orders, notes and the AI copilot's summary of a long thread.
- 04
The numbers are reviewed
First response, resolution and breaches by agent and by day.
Questions people ask first
Can I see how long people wait?
Yes — first-response and resolution times, against your SLA, in Analytics and on each conversation.
Related
- SolutionsCustomer SupportQueues, response targets, business hours, private notes and a bot for the questions you answer twenty times a day — without buying a separate help desk.
- SolutionsCustomer EngagementCustomers reply to campaigns, ask about orders and negotiate prices in the same WhatsApp thread. Engagement means a person answers, quickly, with the history in front of them.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.