Order Notifications
Confirmed, dispatched, delivered — sent the moment it happens
Every stage of an order as an approved Utility template, triggered by the record changing, with the customer's reply routed to a person.
- Utility templates are priced lower by Meta than marketing messages.
- Read within minutes, unlike an email in a promotions tab.
- Replies are conversations, not a support ticket someone has to open.
Your order #7710 was delivered today at 3:42pm. Hope you love it! Reply here if anything isn't right. 💚
Sent once per order, never outside 8am–9pm — both set as guardrails on the rule.
The modules that do this
3 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 02
Catalogue & Orders
Show products in WhatsApp, take the order in the conversation, and keep stock and history in the same panel.
Explore Catalogue & Orders - 03
WhatsApp Campaigns
Approved templates, scheduled or immediate, with per-message delivery and read reporting — and Meta billing you directly at their rates.
Explore WhatsApp Campaigns
How it works
What actually happens, step by step
- 01
The order is confirmed
In the catalogue, the CRM, or from your system through the API.
- 02
The rule fires
"Order confirmed → send template" with order number and amount filled from the record.
- 03
Each stage sends its own update
Dispatched, out for delivery, delivered — one automation each, on a stage change.
- 04
Replies come to the inbox
Tagged with the order, routed to support, SLA clock running.
Questions people ask first
Do I need an approved template for each stage?
One Utility template per message type — confirmation, dispatch, delivery. Each is approved once and reused.
Related
- SolutionsNotifications & RemindersOrder confirmed, out for delivery, appointment tomorrow, payment due — sent automatically from a trigger, with an approved template, and every reply lands in the inbox.
- IndustriesE-commerceConfirmations and delivery updates that send themselves, a support queue with SLAs, and campaigns to segments built from what people actually bought.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.