Travel & Hospitality
Itineraries, bookings and reminders in one thread
Travellers ask questions at odd hours and want answers in the thread they already have. Quote, confirm, remind and follow up from one inbox, with the booking as a record.
- One thread holds the enquiry, the quote, the confirmation and the reminder.
- The bot answers availability and inclusions overnight; the agent quotes in the morning.
- Past guests are a segment for the next season's offer.
Do you have a 4N/5D Kerala package for 2 in November?
We do! Which dates in November, and would you prefer houseboat or hill-station stays?
12–16 Nov, houseboat please
Lovely — I'll send an itinerary and quote within the hour. (Anita, Bookings)
The deal "Kerala 4N/5D · Nov 12" was created with headcount 2 before Anita replied.
The modules that do this
5 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 04
CRM & Leads
Pipelines, stages, tasks and history — with leads created from WhatsApp conversations instead of typed in again afterwards.
Explore CRM & Leads - 05
WhatsApp Campaigns
Approved templates, scheduled or immediate, with per-message delivery and read reporting — and Meta billing you directly at their rates.
Explore WhatsApp Campaigns
How it works
What actually happens, step by step
- 01
An enquiry arrives
Dates, destination and headcount collected by the bot and saved.
- 02
The agent quotes in the chat
The itinerary as a document, the deal at the quoted value.
- 03
Confirmation and reminders are automatic
On the stage change to "Booked": confirmation now, a check-in reminder two days before.
- 04
The guest is re-engaged
A review request after the trip; the next season's offer a few months later.
Everyday jobs
What travel & hospitality businesses use it for
- Package and room enquiries
- Quotes and itinerary sharing
- Booking confirmations and check-in reminders
- Seasonal offer campaigns
- Post-trip review requests
Questions people ask first
Can we send PDFs and images?
Yes — documents, images and video in the chat, and as headers in approved templates.
Can we message guests after they book?
Confirmations and reminders use Utility templates. Offers use Marketing templates with the guest's opt-in.
Related
- SolutionsNotifications & RemindersOrder confirmed, out for delivery, appointment tomorrow, payment due — sent automatically from a trigger, with an approved template, and every reply lands in the inbox.
- Use casesCustomer RetentionBuyers become a segment the moment they order. Reorder reminders, win-back offers and new-arrival broadcasts go to them — and prospecting ads exclude them.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.