Enquiry Follow-up
The follow-up that happens even when you are busy
An enquiry that went quiet gets a nudge after a day, a task for the owner after three, and a lost reason after a week — automatically, with guardrails.
- A delay trigger — "24 hours after last message, if stage is still Enquiry" — does the remembering.
- Tasks with due dates put the human follow-up on someone's list.
- Once per contact, so nobody gets nudged twice.
Hi Farah, just checking — did you get a chance to look at the quote for the modular kitchen? Happy to adjust anything. 🙂
Yes, can we do it in a lighter shade?
The reply reassigned the chat to the original agent and moved the deal to "Negotiating".
The modules that do this
3 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 02
CRM & Leads
Pipelines, stages, tasks and history — with leads created from WhatsApp conversations instead of typed in again afterwards.
Explore CRM & Leads - 03
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox
How it works
What actually happens, step by step
- 01
The enquiry stalls
No message for 24 hours, deal still in "Enquiry".
- 02
The nudge goes out
A short template: "still interested? here is the catalogue".
- 03
The owner gets a task
If still quiet after three days: a task due today, on the deal.
- 04
It resolves either way
A reply reopens the chat; a week of silence marks it lost with "no response".
Questions people ask first
Will it message people who already replied?
No. The condition checks the last message direction and the deal stage; the guardrail limits it to once per contact.
Related
- SolutionsLead Generation & SalesA click-to-WhatsApp ad opens a chat. The bot qualifies it. A deal opens itself in the CRM with the source attached. Nobody retypes anything, and you can finally see what each lead cost.
- Use casesCustomer RetentionBuyers become a segment the moment they order. Reorder reminders, win-back offers and new-arrival broadcasts go to them — and prospecting ads exclude them.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.