Restaurants & Food
Menus, orders and reservations without the phone ringing
Table bookings, home-delivery orders and "are you open today?" — all on WhatsApp, answered by a bot when the kitchen is busy and by a person when it matters.
- The menu renders in WhatsApp; orders arrive as records with items and totals.
- The bot handles timings, location and "do you deliver to…" during the rush.
- Regulars are a segment: the Sunday brunch broadcast goes to people who came last month.
Can I order 2 butter chicken and 4 naan to Sector 21?
Yes — Sector 21 is in our delivery area. Order #318: 2 × Butter Chicken, 4 × Butter Naan = ₹940. Ready in about 35 minutes. Confirm?
Confirm
The bot took the order; the kitchen tablet showed it under "New orders" 10 seconds later.
The modules that do this
5 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Catalogue & Orders
Show products in WhatsApp, take the order in the conversation, and keep stock and history in the same panel.
Explore Catalogue & Orders - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 04
WhatsApp Campaigns
Approved templates, scheduled or immediate, with per-message delivery and read reporting — and Meta billing you directly at their rates.
Explore WhatsApp Campaigns - 05
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations
How it works
What actually happens, step by step
- 01
A customer asks for the menu
The bot sends the catalogue collection for that time of day.
- 02
The order is placed in the chat
Recorded with items, quantity, address and total; the kitchen sees it in the inbox.
- 03
Confirmation and readiness go out
Two automations: order confirmed, and out for delivery.
- 04
They come back
A feedback message the next day, a specials broadcast at the weekend.
Everyday jobs
What restaurants & food businesses use it for
- Menu as a catalogue
- Delivery orders in the chat
- Table reservations and reminders
- Weekend specials to regulars
- Feedback after the meal
Questions people ask first
Can the bot check our delivery area?
Yes — a condition on the pincode or area name in the message, with a polite "we don't deliver there yet" branch.
What about payment?
You collect on delivery or by UPI, the way you do now. Orders are recorded here; payment stays with you.
Related
- Use casesOrders in the ChatA product card in the conversation, a quantity, a confirmation — and an order record with stock adjusted and a confirmation message sent.
- Use casesCustomer RetentionBuyers become a segment the moment they order. Reorder reminders, win-back offers and new-arrival broadcasts go to them — and prospecting ads exclude them.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.