1. Overview
At Invite, we want you to be completely satisfied with our services. This policy outlines our refund terms for different service categories.
2. WhatsApp Marketing Services
Subscription Plans
- Full refund available within 7 days of purchase if no messages have been sent
- Pro-rated refund for unused months on annual plans (minus processing fees)
- No refund for used credits or sent messages
Message Credits
- Unused credits are non-refundable
- Credits do not expire during active subscription
- Credits are forfeited upon account cancellation
3. Development Services
Web & App Development
- 50% deposit is non-refundable once work begins
- Refunds for incomplete projects are pro-rated based on work completed
- Full refund if project is cancelled before work starts
- No refund after project delivery and approval
Custom Projects
- Milestone-based payments are non-refundable once milestone is delivered
- Refund terms are specified in individual project contracts
4. Marketing Services
Monthly Retainers (SEO, Social Media, Ads)
- 7-day money-back guarantee for new clients
- No refund for work already completed
- 30-day notice required for cancellation
- Ad spend paid to platforms (Google, Meta) is non-refundable
5. How to Request a Refund
To request a refund:
- Email billing@hexagone.com with your account details
- Include your order/invoice number
- Explain the reason for refund request
- We will respond within 2 business days
6. Refund Processing
- Approved refunds are processed within 5-7 business days
- Refunds are credited to the original payment method
- Bank processing may take additional 5-10 days
7. Exceptions
Refunds will NOT be provided for:
- Violation of our Terms of Service
- Account suspension due to policy violations
- WhatsApp account bans due to spam or policy violations
- Services rendered as described
- Change of mind after service delivery
8. Disputes
If you disagree with a refund decision, you may:
- Request escalation to our management team
- Provide additional documentation supporting your case
- Seek mediation through appropriate channels
9. Contact Us
For refund inquiries:
- Email: billing@hexagone.com
- Phone: +91 98765 43210
- Response time: 24-48 hours