Customer Support
A support desk that lives inside WhatsApp
Queues, response targets, business hours, private notes and a bot for the questions you answer twenty times a day — without buying a separate help desk.
- An SLA clock that pauses outside business hours, so overnight messages are not counted as breaches.
- Saved views for "mine", "unassigned", "waiting on us" and "overdue" — the queue sorts itself.
- The AI copilot summarises a long thread and drafts a reply so the second agent is not starting from zero.
My order #4821 still hasn't arrived
Sorry about that, Sneha. Order #4821 was dispatched Tuesday and is out for delivery today. I've flagged it with the courier — you'll have an update within 2 hours.
Thanks, please keep me posted
Tagged "delivery-issue", assigned to Amit, with a follow-up task due at 4pm.
The modules that do this
4 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 04
CRM & Leads
Pipelines, stages, tasks and history — with leads created from WhatsApp conversations instead of typed in again afterwards.
Explore CRM & Leads
How it works
What actually happens, step by step
- 01
The bot deflects the routine
Order status, timings, return policy — answered from your knowledge base, with a "talk to a human" button always visible.
- 02
Everything else is queued
Unassigned or round-robin, with the customer's tags and order history already on the record.
- 03
The agent answers with context
Notes from last time, the catalogue order, the campaign they replied to — all in the side panel.
- 04
Escalations move cleanly
Transfer to a colleague or a team with the full history and an internal note, never a forwarded screenshot.
- 05
The numbers are reviewed weekly
First response, resolution, per-agent volume and SLA breaches, by day and by agent.
Questions people ask first
Can I set different hours for different days?
Yes — per weekday, plus holidays. The SLA clock respects them.
Can agents see only their own chats?
Roles decide that. An agent can be limited to assigned chats; a manager sees the whole queue.
Related
- SolutionsCustomer EngagementCustomers reply to campaigns, ask about orders and negotiate prices in the same WhatsApp thread. Engagement means a person answers, quickly, with the history in front of them.
- SolutionsNotifications & RemindersOrder confirmed, out for delivery, appointment tomorrow, payment due — sent automatically from a trigger, with an approved template, and every reply lands in the inbox.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.