Sell inside the chat

1. 01

   Put your products in

   30 minutes for a first catalogue

   Add products with images, description, price and stock, or import the lot from a spreadsheet. Group them into collections so a customer can be shown just the relevant part.

   • Bulk import from CSV with your own columns mapped
   • Multiple images, variants and SKU per product
   • Collections — “sweets”, “gift boxes”, “wholesale only”
   • Products can be hidden without being deleted
2. 02

   Sync it to WhatsApp

   10 minutes, plus Meta review

   The catalogue is pushed to your Meta commerce account so products render natively inside the chat, with the picture and price WhatsApp draws itself.

   • Meta reviews products, as it does for any commerce catalogue
   • Prices and stock stay in step — edit here, it updates there
   • Anything Meta rejects is shown with its reason rather than failing silently
3. 03

   Show the right things in the conversation

   per chat

   Send a single product, a collection, or the whole catalogue from inside the inbox. A chatbot can do the same thing without a person, based on what the customer asked for.

   • Single-product and multi-product messages
   • The chatbot can send a collection based on the answer to a question
   • A campaign can carry a product straight into a broadcast
4. 04

   Take the order in the chat

   a few taps

   The customer picks items and the order arrives as a real record: what, how many, at what price, for whom — not a paragraph somebody has to interpret.

   • Cart contents captured as line items
   • Manual adjustment for the discount you agreed in the conversation
   • Order status — placed, confirmed, packed, shipped, delivered, cancelled
   • The whole order visible next to the conversation that created it
5. 05

   Let stock look after itself

   automatic

   A confirmed order reduces the count. When something runs out it stops being offered, which is the point at which you stop promising what you do not have.

   • Stock decremented on confirmation, restored on cancellation
   • Low-stock and out-of-stock flags in the panel
   • Out-of-stock products can be hidden from the catalogue automatically
6. 06

   Connect it to the rest

   one rule

   An order can open or advance a CRM deal, trigger a confirmation message, and add the buyer to the segment you use for reorder campaigns.

   • Orders open or move CRM deals, so sales and fulfilment see one thing
   • Automations send confirmation and dispatch updates
   • Buyers land in segments for reorder campaigns and ad exclusions
   • Order history sits on the contact, visible from the inbox

The order stops being a screenshot somebody has to interpret.

Questions