Retail & D2C
The shop counter, on WhatsApp
Regulars ask on WhatsApp whether something is in stock, what is new, and whether you can hold it. Answer all of it from one inbox, sell from a catalogue, and bring past buyers back with a campaign.
- A catalogue that renders in WhatsApp beats a photo album on someone's phone.
- Past buyers are a segment, so "Diwali offer to everyone who bought in the last year" is one campaign, not a spreadsheet.
- The store phone stops being the bottleneck: every staff member answers from the same number.
Any new sarees this week?
Yes! Six new handloom pieces came in Tuesday 🧵 Here's the collection — want me to keep any aside?
Sent from the "New arrivals" collection in the catalogue module.
The modules that do this
4 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Catalogue & Orders
Show products in WhatsApp, take the order in the conversation, and keep stock and history in the same panel.
Explore Catalogue & Orders - 02
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 03
WhatsApp Campaigns
Approved templates, scheduled or immediate, with per-message delivery and read reporting — and Meta billing you directly at their rates.
Explore WhatsApp Campaigns - 04
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations
How it works
What actually happens, step by step
- 01
A customer asks about a product
The bot sends the collection; a staff member confirms stock and holds it.
- 02
The order is recorded
Items, total and collection time on one record. Stock adjusts.
- 03
They are tagged as a buyer
Automatically, so the next new-arrivals campaign reaches them and prospecting ads exclude them.
- 04
They hear from you again
A reorder or festival campaign, sent to buyers only, replies handled in the inbox.
Everyday jobs
What retail & d2c businesses use it for
- Stock and availability questions
- New-arrival broadcasts to past buyers
- Orders and reservations in the chat
- Festival offers to segments
- Reorder reminders
Questions people ask first
We have three staff and one number. Does that work?
That is the standard setup. Three agents, one number, chats assigned so nobody answers twice.
Can we run it from the shop tablet?
Yes. The dashboard is built for a phone or tablet browser as much as a desktop.
Related
- SolutionsSelling on WhatsAppProducts rendered natively in WhatsApp, the order captured as a record, stock adjusted, and the confirmation sent — without a website, an app or a payment gateway in the way.
- IndustriesE-commerceConfirmations and delivery updates that send themselves, a support queue with SLAs, and campaigns to segments built from what people actually bought.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.