Customer Engagement
Two-way conversations your whole team can see
Customers reply to campaigns, ask about orders and negotiate prices in the same WhatsApp thread. Engagement means a person answers, quickly, with the history in front of them.
- Every reply, from any campaign, lands in one shared inbox instead of a personal phone.
- A bot handles the routine questions at 2am; a person handles the ones that matter at 10am.
- Response targets and business hours make "we reply fast" something you can measure.
Hi, is the blue kurta available in M?
Hi Priya! Yes — the blue kurta is in stock in M. Want me to hold one for you? 🙂
Yes please, can I collect tomorrow?
Done. It's reserved under your name till 8pm tomorrow. See you then!
The first reply came from the bot; the second from Rahul, who was assigned the chat 40 seconds later.
The modules that do this
4 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 04
WhatsApp Campaigns
Approved templates, scheduled or immediate, with per-message delivery and read reporting — and Meta billing you directly at their rates.
Explore WhatsApp Campaigns
How it works
What actually happens, step by step
- 01
A message arrives
From a campaign reply, an ad, a QR code or a saved number — it is one conversation record with the source attached.
- 02
The bot takes the first pass
Timings, prices, delivery area: answered instantly from your own knowledge, with buttons for the next step.
- 03
A person is assigned
Round-robin or by rule. The agent sees the bot transcript, the contact's tags and their past orders.
- 04
The team works it together
Private notes, transfer with history, and an AI copilot that drafts the reply in your tone.
- 05
It is measured
First-response time, resolution time, per-agent load — in Analytics, not in someone's memory.
Questions people ask first
Can several agents use one WhatsApp number?
Yes. That is what the inbox is for — one number, every agent, with chats assigned so two people never answer the same customer.
Can I still reply from my phone?
A number on the Business API cannot be on the WhatsApp app at the same time. The dashboard works on a phone browser, and the mobile layout is built for exactly that.
Related
- SolutionsCustomer SupportQueues, response targets, business hours, private notes and a bot for the questions you answer twenty times a day — without buying a separate help desk.
- SolutionsLead Generation & SalesA click-to-WhatsApp ad opens a chat. The bot qualifies it. A deal opens itself in the CRM with the source attached. Nobody retypes anything, and you can finally see what each lead cost.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.