Healthcare & Clinics
Fewer no-shows, faster answers, a calmer front desk
Appointment reminders that go out on time, an after-hours bot for the questions the desk answers all day, and a queue sorted by who has waited longest.
- A reminder the day before, sent automatically from the appointment field, is the single biggest no-show reducer.
- The bot answers timings, address and fees at night; the desk arrives to a queue of real questions.
- Messages are masked and access is role-based, so a receptionist does not see what a doctor sees.
Hello Mr. Rao, this is a reminder of your appointment with Dr. Iyer tomorrow at 11:30am. Reply 1 to confirm or 2 to reschedule.
1
Confirmed — see you tomorrow. Please carry your previous reports. 🩺
The confirmation updated the deal stage to "Confirmed" and cleared the desk's follow-up task.
The modules that do this
4 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations - 02
Chatbot Builder
A no-code flow builder that handles the routine, qualifies the lead, and hands over to a human the moment someone asks for one.
Explore Chatbot Builder - 03
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 04
CRM & Leads
Pipelines, stages, tasks and history — with leads created from WhatsApp conversations instead of typed in again afterwards.
Explore CRM & Leads
How it works
What actually happens, step by step
- 01
An enquiry comes in
The bot asks which department and preferred day, and saves both to the contact.
- 02
The desk confirms the slot
From the inbox, with the enquiry already tagged and a deal open in the "Bookings" pipeline.
- 03
The reminder sends itself
A utility template 24 hours before, from the appointment field, with a reply button to reschedule.
- 04
Follow-up is a task
Post-visit follow-up or a review request, owned by someone with a due date.
Everyday jobs
What healthcare & clinics businesses use it for
- Appointment confirmations and reminders
- Timings, location and fee questions after hours
- Report-ready notifications
- Follow-up and review reminders
- Enquiry-to-booking pipeline
Questions people ask first
Is patient data safe?
Your workspace is yours, access is per role, and sensitive fields can be masked for agents who do not need them. The WhatsApp number and its data stay registered to you.
Can we run multiple branches?
Yes — multiple numbers in one workspace, with chats routed by number and agents limited to their branch.
Related
- Use casesAppointment RemindersA message the day before, from the appointment field on the contact, with a button to confirm or reschedule — and the answer updating the record.
- SolutionsCustomer SupportQueues, response targets, business hours, private notes and a bot for the questions you answer twenty times a day — without buying a separate help desk.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.