Orders in the Chat
From "do you have…" to a recorded order, without leaving WhatsApp
A product card in the conversation, a quantity, a confirmation — and an order record with stock adjusted and a confirmation message sent.
- Products render natively in WhatsApp once synced to your Meta commerce account.
- The order is a record with items and totals, not a screenshot of a chat.
- Stock moves on confirmation and is restored on cancellation.
3 of the 250g almond packs
Order #5140: 3 × Almonds 250g = ₹1,170. Deliver to the saved address in Indiranagar? Reply YES to confirm.
YES
Stock: 41 → 38. Confirmation sent. Buyer tagged for the reorder segment.
The modules that do this
3 modules, in the order they are used
Each one exists in the dashboard today and has its own page with a step-by-step walkthrough and its own price.
- 01
Catalogue & Orders
Show products in WhatsApp, take the order in the conversation, and keep stock and history in the same panel.
Explore Catalogue & Orders - 02
Team Inbox
Stop passing a phone around. Every conversation in one place, assigned to a person, with private notes, tags and a clock on how long someone has been waiting.
Explore Team Inbox - 03
Automations
One rule can tag a chat, open a CRM deal, assign an agent and alert your team. It runs whether or not anyone is watching.
Explore Automations
How it works
What actually happens, step by step
- 01
A product is shown
A collection or a single card, sent by the bot or the agent.
- 02
The customer chooses
Item and quantity in the chat.
- 03
The order is recorded
With total, address and status; stock decrements.
- 04
Confirmation is automatic
A utility template; a deal advanced in the CRM if you use one.
Questions people ask first
Can payment happen in the chat?
Not through us. You collect by UPI, on delivery or a payment link from your own gateway; the order record here is where you mark it paid.
Related
- SolutionsSelling on WhatsAppProducts rendered natively in WhatsApp, the order captured as a record, stock adjusted, and the confirmation sent — without a website, an app or a payment gateway in the way.
- IndustriesRetail & D2CRegulars ask on WhatsApp whether something is in stock, what is new, and whether you can hold it. Answer all of it from one inbox, sell from a catalogue, and bring past buyers back with a campaign.
Want to see this running on your own number?
Connect your WhatsApp number in about ten minutes and try the flow above before you pay for anything.